Refund policy

Billions Store

At Billions Store, each product is made to order using a print-on-demand process. Because of this, we encourage customers to review product details carefully before placing an order.

 

 

Returns

We offer a 30-day return policy for eligible items. This means you have 30 days from the date you receive your order to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition
  • All original tags must be attached
  • The item must be returned in its original packaging
  • A proof of purchase or order confirmation is required

Please note that returns are accepted only for eligible items and approved cases.

 

 

Print-on-Demand Items (Important)

Since our products are custom printed on demand, we do not accept returns or exchanges for:

  • Wrong size ordered
  • Change of mind
  • Design or color preference

We strongly recommend reviewing size charts, product descriptions, and mockups before completing your purchase.

 

 

How to Request a Return

To initiate a return, please contact us at:
📧 contact@billionsstore.com

If your request is approved, you will receive:

  • Return instructions

  • The return shipping address

❗ Items sent back without prior approval will not be accepted.

For any questions, feel free to contact us at contact@billionsstore.com.

 

 

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.

If your item arrives:

  • Damaged
  • Defective
  • Printed incorrectly
  • Different from what you ordered

Contact us within 7 days of delivery at contact@billionsstore.com with:

  • Your order number
  • Clear photos of the issue

We will evaluate the issue and provide a replacement or refund at no additional cost.

 

 

Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom or made-to-order products
  • Face masks
  • Mugs
  • Sale items
  • Gift cards

If you’re unsure whether your item qualifies, please contact us before submitting a request.

 

 

Exchanges

We do not offer direct exchanges.

If your item is eligible for return, the fastest way to receive a new item is to:

  1. Request a return (if applicable)

  2. Place a new order once the return is approved

 

 

Refunds

Once your return is received and inspected, we will notify you by email regarding the status of your refund.

If approved:

  • Refunds are issued to the original payment method
  • Processing time depends on your bank or credit card provider

Please allow several business days for the refund to appear on your statement.

 

 

Contact Us

If you have any questions regarding returns or refunds, contact us at:
📧 contact@billionsstore.com