FAQ
Do I have to pay to browse or create an account?
No. Browsing the catalog and registering are both free and open to everyone. Buying requires an active account, which means funding your wallet with at least $50.00 in BTC first. That deposit is not a fee - it becomes ordinary store balance you can spend on anything, and it shows on your statement exactly like any other deposit. Your account activates automatically the moment that deposit is credited.
How do I pay?
Send BTC to the deposit address shown on your wallet page. It is a single permanent address, the same one for every customer - not a fresh one generated per top-up.
When is my deposit credited?
By hand, after an admin checks your transaction on a block explorer and confirms it has settled. This is not automatic, so it will not appear the moment your transaction confirms - allow up to a day, and contact support with your transaction id if it has been longer.
What if I send the wrong amount?
Whatever amount arrives is what gets credited, converted at the rate on the day it is reviewed. There is no quote to over- or under-pay against - just send what you want to add.
Which wallet addresses can receive an inscription?
Taproot addresses only, starting bc1p. Use the Ordinals receive address from Xverse, Leather, Unisat or a similar ordinals-aware wallet. Do not use an exchange deposit address: exchanges do not track inscriptions and yours would very likely be lost.
How long does a transfer take?
Transfers are sent by hand, normally within one business day. You can follow the transaction on a block explorer from your order page as soon as it is broadcast.
Can I cancel or get a refund?
Before the inscription is sent, yes - contact support and we will refund your balance. Once it has been transferred on-chain it belongs to you and cannot be reversed by anyone, including us.
Can I withdraw my balance as BTC?
Not automatically. Store balance is for buying inscriptions. If you have a balance you want back, contact support.
Do you take custody of my wallet?
No. We never ask for a seed phrase, a private key, or a wallet connection. The only thing we need is a receive address.
Something not covered here? Reach us at no-reply@billionsstore.com.